Refund policy

Refund Policy for Voda Vitality

 

At Voda Vitality Ventures, we are committed to your satisfaction with our third-party health supplements. This Refund Policy outlines the terms and conditions under which refunds may be granted for purchases made through our website, Voda Vitality.

 

1. Eligibility for Refunds

We accept refund requests under the following conditions:

  • The product received is damaged, defective, or incorrect.
  • The product is significantly different from the description on our website.
  • You have contacted us within 7 calendar days from the date of delivery to report the issue.
  • The product is returned in its original packaging, unopened, and in the same condition as received (unless damaged or defective).

Please note: Refunds are not available for:

  • Products that have been opened, used, or damaged by the customer.
  • Change of mind or incorrect ordering by the customer.
  • Products past the 7-day notification window.

 

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our Customer Support team within 7 days of receiving your order:
    Email:     info@vodavc.com
  2. Provide your order number, details of the issue, and photographic evidence of the damaged or incorrect product (if applicable).
  3. Our team will review your request and provide instructions on how to return the product.

 

3. Return Shipping

  • For eligible refunds, we will provide instructions for returning the product.
  • Customers are responsible for the cost of return shipping unless the return is due to our error (damaged, defective, or incorrect product).
  • We recommend using a tracked shipping service for returns, as we are not responsible for lost packages.

 

4. Refund Processing

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days using the original payment method.
  • Shipping fees (if any) are non-refundable unless the return is due to our error.

 

5. Exchanges

Currently, we do not offer direct product exchanges. If you wish to exchange a product, please request a refund and place a new order.

 

6. Non-Refundable Items

  • Gift cards, downloadable products, and health supplements that have been opened or used.
  • Any product not purchased directly from Voda Vitality Ventures.

 

7. Contact Us

For any questions or assistance regarding refunds, please contact us:

Email: info@vodavc.com 

 

Thank you for shopping with Voda Vitality Ventures. We strive to ensure your satisfaction and appreciate your understanding of our refund policies.