Refund policy

Return and Refund Policy

Effective Date: 22/7/2026
Company Name: Voda Vitality Ventures
Business Location: Malaysia

At Voda Vitality Ventures, we take product safety, product integrity, and customer satisfaction seriously. Because we sell health supplements and wellness products, our return and refund rules are designed to protect customers and maintain hygiene standards.

1. Eligibility for Returns

Returns are accepted only in the following cases:

  • The product arrived damaged or defective.

  • The wrong item was delivered.

  • The product was near expiry or expired upon arrival.

  • The product was not received due to a confirmed delivery issue.

  • The item is subject to a return requirement approved in writing by our customer service team.

To be eligible for a return, the item must be unused, unopened, in its original packaging, and accompanied by proof of purchase. Any item that has been opened, used, altered, or tampered with is not eligible for return due to health and safety reasons.

2. Non-Returnable Items

For hygiene, safety, and regulatory reasons, the following items are non-returnable:

  • Opened supplements.

  • Used or partially used products.

  • Items without original packaging or seals.

  • Products marked as final sale, clearance, or promotional items, unless required by law or approved by us in writing.

  • Gift items, free samples, and bonus items.

  • International orders returned without prior authorization.

3. Return Request Process

To request a return, customers must contact our support team within 7 days of receiving the order. Please provide:

  • Order number.

  • Clear photos or video of the issue.

  • Proof of purchase.

  • Description of the problem.

Once approved, we will provide return instructions and the return address. Returned items sent without prior authorization may be rejected.

4. Shipping Costs for Returns

If the return is due to our error, such as a damaged, defective, wrong, or expired product, Voda Vitality Ventures will cover reasonable return shipping costs. If the return is approved for any other reason, the customer may be responsible for the return shipping fee. Original shipping charges are non-refundable unless required by applicable law or unless the return is due to our mistake.

5. Refund Policy

Approved refunds will be made to the original payment method whenever possible. Refunds will only apply to the product value unless otherwise required by law. Shipping fees, payment gateway charges, customs duties, import taxes, and bank charges are non-refundable unless the return is caused by our error.

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds are typically processed within 7 to 14 business days, though actual posting time may depend on your bank, card issuer, or payment provider. For international orders, processing time may vary depending on the payment channel and cross-border transfer conditions.

6. Exchanges

If the item is defective, damaged, or incorrect and the same product is available, we may offer an exchange instead of a refund. If the replacement item is unavailable, we may issue a refund or provide store credit, depending on the situation and customer preference, where permitted.

7. International Orders

For orders shipped outside Malaysia, customers are responsible for understanding their country’s import rules, customs duties, taxes, and restricted-item requirements. If a shipment is refused, delayed, seized, or returned by customs for reasons outside our control, any refund or reshipment decision will be made case by case.

8. Late or Missing Refunds

If you have not received your refund after the stated processing period, please:

  • Check your bank account again.

  • Contact your credit card company or payment provider.

  • Contact your bank, as some refunds require additional posting time.

If you have done all of the above and still have not received your refund, contact us for assistance.

9. Contact Us

For return or refund requests, contact:

Voda Vitality Ventures
Malaysia
Email: info@vodavc.com